Highly Scented Organic Shimmer Soy Wax Melts

Shipping Policy – Whisper of Light

At Whisper of Light, we strive to provide you with a smooth and reliable shopping experience. Please review our shipping policies below to understand how and when your handcrafted candles and home décor will be delivered.

1. Standard Shipping

We offer standard shipping for $5.99 on all orders.

2. Shipping Time Frame

Your order will typically arrive within 5–8 business days after it has been shipped.

3. Processing Times

All orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

• During peak seasons, processing times may be slightly longer.

4. Shipping Methods and Carriers

We ship using trusted carriers such as USPS, UPS, or FedEx to ensure your order arrives safely and on time.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

5. Shipping Restrictions

Currently, we ship within the United States only.
We do not ship to P.O. boxes or APO/FPO addresses.

6. Delays

While we aim to ship all orders within the stated time frames, delays may occur due to carrier issues, weather conditions, or other external factors beyond our control. We will always do our best to keep you updated about any shipping issues.

7. Lost or Stolen Packages

Once your order has been handed over to the carrier, Whisper of Light is not responsible for lost, stolen, or damaged packages. If you experience an issue, please contact the carrier directly using your tracking number.
We are always happy to assist you in resolving any shipping-related concerns.

8. Contact Us

If you have any questions about our shipping policies, please contact us:

Whisper of Light
Email: whisperoflight.co@gmail.com

At Whisper of Light, we want you to love every candle, home décor piece, and gift you receive from us. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Return Policy

Eligibility: You may return items within 14 days of receiving your order for a refund or exchange, provided they are in their original condition — unused, undamaged, and in their original packaging.

Due to the nature of our products, we cannot accept returns of candles that have been burned or home décor items that show signs of use.

Custom Orders: All custom and personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return, please email us at whisperoflight.co@gmail.com with:

• Your order number

• The item(s) you wish to return or exchange

• The reason for the return or exchange

Our team will review your request and provide instructions for returning your item(s).

3. Exchange Policy

If you’d like to exchange an item for a different scent, style, or size, please follow the same process above. Once we receive your original item in acceptable condition, we’ll ship your exchange. Availability of certain scents or styles may vary.

Custom and personalized orders are not eligible for exchange.

4. Refunds

Refund Process: After we receive and inspect your return, we will notify you regarding approval. Approved refunds will be processed within 7–10 business days to your original payment method.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part. Original shipping fees are non-refundable.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us at whisperoflight.co@gmail.com within 48 hours of delivery. Include photos of the item and packaging. We will gladly replace the item or issue a full refund, including return shipping costs.

6. Contact Us

For any questions about returns or exchanges, please contact us:

Whisper of Light
Email: whisperoflight.co@gmail.com